UK Delivery
FREE DELIVERY
Expected to arrive approximately up to 4 working days following dispatch.
These delivery methods could be affected during delivery strikes or busy periods such as Christmas. This is out of our control and we will do our best to get your order to you in a timely manner. Any delays will be communicated to you.
Order Dispatch Times
MONDAY - FRIDAY
For orders received before 12pm Monday – Friday, goods are dispatched the same day and delivered based on the delivery option chosen and as illustrated above.
If there will be a delay to your dispatch, this will be communicated to you and you will be provided with an updated timeline.
SATURDAY, SUNDAYS AND PUBLIC HOLIDAYS
We do not dispatch orders on a Saturday, Sunday, bank and public holidays. Any orders placed on these days will be dispatched on the next working day and delivered based on the delivery option chosen and as illustrated above.
All delivery times are estimated and BEAUTYPRO Ltd cannot be held responsible for any late deliveries aside of the estimated services we offer.
CHRISTMAS HOLIDAYS / BUSINESS CLOSURES
Our warehouse is closed over the Christmas period, and occasionally for business closures such as stock take. When the warehouse is closed, this will be prominently displayed on the homepage and checkout to alert you of the delay incurred and when we expect to start processing orders. All orders placed before these dates, will be shipped ahead of closure.
Damaged or Incorrect Delivery Policy
We take great care in packaging your order, but in the rare event your delivery arrives damaged, incomplete, or incorrect, please follow the steps below:
REPORTING A PROBLEM
If your parcel arrives damaged, or if there are missing or incorrect items, we kindly ask that you notify us as soon as possible, ideally within 24 hours of receiving your delivery.
While we encourage prompt reporting to speed up resolution, please note that your legal rights are not affected if you contact us after this window. Under UK law, you have up to 30 days to reject goods that are faulty or not as described.
PARCEL DAMAGED DURING TRANSIT
If your parcel is visibly damaged at the time of delivery:
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You may refuse the delivery and ask the courier to return it to sender.
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If you accept a damaged parcel, please note the damage on the delivery record (e.g., via handheld device or delivery slip) and take photos of the packaging and contents as received.
This helps us process claims with our delivery partners.
Returns & Warranty Policy
We want you to love your WONDERBALM experience. If for any reason you change your mind, we offer a straightforward 14-day returns policy in line with UK consumer law.
14 DAY CHANGE OF MIND RETURNS
You can return your order within 14 days of receiving it, provided the items are:
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Unopened, unused, and in original packaging
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Accompanied by proof of purchase (e.g., your order confirmation)
For hygiene reasons, we cannot accept returns of opened or used products unless faulty.
Please note, we cannot process returns for items purchased with external retailers.
30 DAY FAULTY ITEM RETURNS
All our products are manufactured to the highest standards. If your item is faulty, damaged, or not as described, please contact us immediately. You're entitled to a full refund or replacement within 30 days of delivery.
Please note, we cannot process returns for items purchased with external retailers.
RETURN INSTRUCTIONS
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Email us at hello@beautypro.com with your proof of purchase and reason for return
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Package the item securely, including the original packing slip and the returns reference you have been given by our customer service team.
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Return using a to:
WONDERBALM
BEAUTYPRO Ltd
Unit 2A
Enlightened Business Park
Palehouse Common
Framfield, East Sussex
TN22 5QZ
We strongly recommend all returns are packed well and sent via a tracked service. BEAUTYPRO Ltd. cannot be held liable for lost returns.
Please allow up to 7 working days for action of your return.
